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  #21  
Old 03-01-2019, 02:30 PM
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Bad luck, Griff. All sympathies.
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  #22  
Old 03-01-2019, 02:38 PM
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Cheers folks - was a right kick in the nuts I can tell you
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  #23  
Old 03-01-2019, 02:44 PM
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Originally Posted by Yoda View Post
You select different levels of insurance and pay the appropriate premium. In my experience, people tend to under insure their stuff.

Money is one issue, but sadly people will also have lost more personal things such as family photos and heirlooms that canít be replaced.
Yeah, there was a lady on the London News last night whose sister died last year. All her stuff and all the stuff she had left behind for her family members were in the storage unit. All gone. I am sure hers is not the only story like that.

Insurance can replace things financially but they cannot replace the sentimental value of items lost.
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  #24  
Old 03-01-2019, 03:57 PM
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Went past it today, still smouldering with fire crews still present, its just a twisted metal shell
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  #25  
Old 04-01-2019, 09:21 AM
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Yeah, there was a lady on the London News last night whose sister died last year. All her stuff and all the stuff she had left behind for her family members were in the storage unit. All gone. I am sure hers is not the only story like that.

Insurance can replace things financially but they cannot replace the sentimental value of items lost.
A lot of people who use these storage facilities are doing that; storing family stuff whilst they empty and sell a parentís home is a common reason. We did that for a year and it gave us time to go through their belongings, sell some furniture etc.

We also noticed that many of the ground floor units were used by people running small businesses, for example gardeners would store their mowers etc. Iíd guess many small businesses have lost their equipment and stock in that fire.
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  #26  
Old 04-01-2019, 03:58 PM
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They sell the insurance with the unit - I was never asked to value my stuff just told that I was insured (School boy error for not checking!) but even when I moved to a bigger unit I was not asked to review my insurance - I estimate a figure of £15-£17K would be about right for the stuff to be replaced, but its the irreplaceable stuff like Photos that are worth the most - You just can not put a price on those things
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  #27  
Old 04-01-2019, 04:50 PM
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They sell the insurance with the unit - I was never asked to value my stuff just told that I was insured (School boy error for not checking!) but even when I moved to a bigger unit I was not asked to review my insurance - I estimate a figure of £15-£17K would be about right for the stuff to be replaced, but its the irreplaceable stuff like Photos that are worth the most - You just can not put a price on those things
So,so sorry Griff.
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  #28  
Old 04-01-2019, 05:03 PM
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Originally Posted by Big-Griff View Post
They sell the insurance with the unit - I was never asked to value my stuff just told that I was insured (School boy error for not checking!) but even when I moved to a bigger unit I was not asked to review my insurance - I estimate a figure of £15-£17K would be about right for the stuff to be replaced, but its the irreplaceable stuff like Photos that are worth the most - You just can not put a price on those things
Sorry to hear about your news

Just a thought. Does your household insurance cover you for items away from the home ? Could be some exclusions around items permanently away from the home and there will be limits etc but worth checking
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  #29  
Old 07-01-2019, 09:33 PM
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It’s been surprising to read reports that, allegedly, there was no member of staff on site in the evening.

We used a different Shurguard and I thought there was someone there during the access hours, even though the main staff in the office only operate office hours. These are big premises to walk around in dark evenings and plenty of things could happen, not just criminal activity but also incidents such as customers falling, getting stuck in the lifts etc etc. I’d expect at least one security guard on site who could look out for suspicious behaviour and be contactable by customers needing assistance.

If this one was unattended outside office hours, sounds a bit risky to me. It’s true you need to enter a code to get your car inside, and then again to gain access to your floor. But even so, there must be 100s of customers with those codes and they won’t all be responsible and law abiding sadly.
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  #30  
Old 07-01-2019, 10:28 PM
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Itís been surprising to read reports that, allegedly, there was no member of staff on site in the evening.

We used a different Shurguard and I thought there was someone there during the access hours, even though the main staff in the office only operate office hours. These are big premises to walk around in dark evenings and plenty of things could happen, not just criminal activity but also incidents such as customers falling, getting stuck in the lifts etc etc. Iíd expect at least one security guard on site who could look out for suspicious behaviour and be contactable by customers needing assistance.

If this one was unattended outside office hours, sounds a bit risky to me. Itís true you need to enter a code to get your car inside, and then again to gain access to your floor. But even so, there must be 100s of customers with those codes and they wonít all be responsible and law abiding sadly.
these companies must make huge profits(if im wrong i hold my hands up)......a few extra staff would not be asked too much. greed.
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  #31  
Old 07-01-2019, 10:34 PM
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Cheers folks - was a right kick in the nuts I can tell you
Sorry to hear your news
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  #32  
Old 08-01-2019, 04:14 PM
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Itís been surprising to read reports that, allegedly, there was no member of staff on site in the evening.

We used a different Shurguard and I thought there was someone there during the access hours, even though the main staff in the office only operate office hours. These are big premises to walk around in dark evenings and plenty of things could happen, not just criminal activity but also incidents such as customers falling, getting stuck in the lifts etc etc. Iíd expect at least one security guard on site who could look out for suspicious behaviour and be contactable by customers needing assistance.

If this one was unattended outside office hours, sounds a bit risky to me. Itís true you need to enter a code to get your car inside, and then again to gain access to your floor. But even so, there must be 100s of customers with those codes and they wonít all be responsible and law abiding sadly.


Only staff on site in office hours - Be aware of this - If you took out insurance with Sh*tgard check your thresholds!!!
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  #33  
Old 08-01-2019, 04:15 PM
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Sorry to hear about your news

Just a thought. Does your household insurance cover you for items away from the home ? Could be some exclusions around items permanently away from the home and there will be limits etc but worth checking

House hold only covers stuff in storage for 90 days - as I have had the unit 4/5 years I can not prove that the stuff has been there less than 90 days - its a poxy nightmare
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  #34  
Old 09-01-2019, 11:08 PM
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Sorry for your loss fella- I recently had my entire house contents in that exact unit whilst I moved from the flat into my new house. Crazy to think it burnt down- I assumed given it it was literally a metal shell any fire would almost be contained in that area but I guess not.

Hate to say it but my instinct is that it could be an insurance job- just don't understand how else it could have started.

Have they reached out to you yet given you mentioned a few days ago you'd heard nothing?
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  #35  
Old 09-01-2019, 11:34 PM
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Only staff on site in office hours - Be aware of this - If you took out insurance with Sh*tgard check your thresholds!!!
I think thatís a risk on their part, not just re fire. That penny pinching has cost them now, as maybe that fire would have been spotted much sooner if staff had been walking round.

One of the things we liked about Shurguard was the ability to pop down to our unit in the evening. We knew the office was closed, but assumed there was a guard about.

What if someone hurts themselves moving furniture about, do they lie there all night until the office staff arrive in the morning?
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  #36  
Old 10-01-2019, 01:05 AM
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House hold only covers stuff in storage for 90 days - as I have had the unit 4/5 years I can not prove that the stuff has been there less than 90 days - its a poxy nightmare
I doubt that any standard Public Liability insurance they have will cover your property, even if they are liable, but presumably they will have a Fire policy or an amended Public Liability insurance for customer property in their possession. It will probably be insufficient but you might get something. Class action?
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  #37  
Old 10-01-2019, 07:17 AM
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I doubt that any standard Public Liability insurance they have will cover your property, even if they are liable, but presumably they will have a Fire policy or an amended Public Liability insurance for customer property in their possession. It will probably be insufficient but you might get something. Class action?
Iím pretty sure any cover they had will have been dependent on a certain level
of security and property protection at all times. Sadly this seems to be missing
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  #38  
Old 10-01-2019, 08:28 AM
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I should think that they would now have to look at improving fire prevention and the risk of fire spreading like it did. Seems like there was no fire containment plan.

If as another poster has suggested that there were small businesses in the place ie Gardeners with petrol powered equipment then there should be rules about containment and storage of flammable liquids etc.
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  #39  
Old 14-01-2019, 07:44 AM
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